Shipping policy

Q: How much does shipping cost?

A: Standard shipping is FREE on all orders shipped within the United States.

Q: Where does Simple Cell products ship from?

A: All products are shipped from our warehouse located in Eldersburg, Maryland, USA.

Q: Does Simple Cell ship internationally?

A: Yes we do. Please review our International Shipping information section below before ordering.

Q: When will my order ship?

A: Simple Cell is committed to ship your items out as fast as possible. Most orders ship the same day on M-F when ordered before and payment is verified by 2 PM EST. If ordered after 2 PM your order will ship not later than the next business day.

 

International Shipping Information

When ordering from Simplecellshop.com, you're responsible for assuring the product can be lawfully imported to the destination.

The recipient is the importer of record and must comply with all laws and regulations of the destination. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Simple Cell has no control over these charges, nor can Simple Cell predict what they may be.

 

Customs, duties, and taxes are non-refundable: so, a shipment that is refused because of unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

To avoid a delay in receiving your order from customs, we strongly suggest:

  • Providing a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
  • Buyers are responsible for the return shipping cost of any returns. International shipping fees are non-refundable for any reason.
  • Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after 

arrival in your country before they return it to the sender.

We do not refund original shipping charges for goods that are refused for delivery at customs.

Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Note:

  • Customs offices in some countries or regions require the importer of record to provide a particular form of identification before releasing a shipment. You may be required to provide an identification number such as a Unique Identification Number, CPF, or Tax ID.
  • Countries / regions that require an identification number include: Brazil, Chile, China, Costa Rica, Ecuador, El Salvador, Guatemala, Honduras, India, Israel, Nicaragua, Peru, Qatar, South Africa, South Korea, Taiwan, and Turkey.